Quality ManagementBack to Stakeholders

Emirates Insurance Co. is an ISO 9000 accredited company.

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. For a manufacturer, some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) would include:

  • A set of procedures that cover all key processes in the business.
  • Monitoring manufacturing processes to ensure they are producing quality products.
  • Keeping records.
  • Checking outgoing product for defects, with appropriate corrective action where necessary.
  • Regularly reviewing individual processes and the quality system itself for effectiveness and facilitating continual improvement.

A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is “ISO 9001 certified” or “ISO 9001 registered.” Certification to an ISO 9000 standard does not guarantee the compliance (and therefore the quality) of end products and services; rather, it certifies that consistent business processes are being applied. Although the standards originated in manufacturing, they are now employed across a wide range of other types of organizations, including colleges and universities. A “product”, in ISO vocabulary, can mean a physical object, or services, or software. In fact, according to ISO in 2004, “service sectors now account by far for the highest number of ISO 9001:2000 certificates – about 31% of the total” – source: the ISO Survey 2004

Our quality policy is focused on providing value-added insurance services that are continually improving to satisfy our customer requirements.

Policies and Strategies

We are committed to contribute towards the growth of the UAE as a gateway to global business.We are committed to deliver our promises to our customers through the employment of experienced management and highly trained and educated staff.

We are committed to improve the quality of our insurance services & products by adopting “state-of-the-art” technology and providing continual training to our employees to attain proficiency in their fields of activity.

We are committed to practice the highest standards of integrity & professionalism.We are committed as always, to review our quality objectives, to maintain high security, stability and to gain the trust of our customers.

Our quality policy is focused on providing value-added insurance services that are continually improving to satisfy our customer requirements.

Quality Objectives

  • To provide comprehensive insurance services to our valued customers in line with their requirements in a timely manner through our efficient, dedicated management system, and prudent business decision making.
  • To develop a corporate culture that revolves around satisfying customers’ needs.
  • To provide our shareholders and other interested parties with consistent competitive returns on their investments.
  • To maintain a respectable growth rate for both production and profitability.
  • To maintain friendly relations with our customers for their continuous commitment and support.
  • To achieve our goals through the use of “state-of-the-art” technology.
  • To enhance our employee proficiency in insurance products by providing adequate training in accordance with current needs.
  • To sustain a strong spirit of team work through mutual commitment, dedication, and staff loyalty within our organization.
  • To ensure that employees’ goals and objectives are aligned with those of the company.
  • To strengthen our role in the regional insurance market through strategic partnerships.
  • To gain maximum trust of leading international re-insurance practices.